Privacy Policy
Effective Date: June 11, 2026
1. Information We Gather
We only acquire the absolute minimum amount of information necessary to keep our services operational:
- Email Address: Utilized to locate your account and deliver purchase receipts.
- HWID / IP Footprint: Essential for attaching software licenses to your device and identifying potential abuse.
- Transaction Records: Logs of bought products, timestamps, and the payment method utilized (we only see the type of method, never your full card numbers).
We strictly do NOT harvest your physical address, phone number, or real name.
2. Utilization of Your Information
- To dispense and administrate the licenses you have purchased.
- To dispatch necessary transactional alerts, such as sign-in verifications and receipts.
- To actively identify and neutralize fraudulent actions, chargebacks, or network abuse.
- To effectively render customer support when requested.
Your data is exclusively used for operational purposes; we will never utilize your information to market third-party products to you.
3. Strict Policy Against Data Selling
We possess a zero-tolerance stance on selling, leasing, or trading your personal data to any external entity for commercial gain.
A highly restricted subset of data (such as an email address, HWID, or basic account logs) may be shared with our partnered Discord servers and allied software development companies. This is exclusively done to enforce cross-platform bans and combat coordinated fraud rings, as detailed in our Terms of Service. This shared data is never repurposed for advertising.
Furthermore, minimal data is transmitted to our payment gateways and server hosts purely out of technical necessity to keep the service running.
4. Bot Protection & Cloudflare
We deploy Cloudflare Turnstile on our Customer Dashboard authentication gateways to block automated bots and scripts. Turnstile evaluates browser characteristics and device signals to confirm human interaction. This process operates under the official Cloudflare Privacy Policy. Turnstile does not extract any personally identifiable information aside from what is strictly required to pass the security check.
5. Your Data Rights
You hold the following privileges regarding your personal data:
- Access: You can request an export of the personal data we store regarding your account.
- Correction: You can demand the rectification of any inaccurate or outdated information.
- Erasure: You can order the total deletion of your data, contingent upon any overriding legal or operational obligations we must uphold.
- Portability: You can ask for your information in a standard, transferable format where technically possible.
We guarantee a response to any of these requests within 30 days. To initiate a request, please utilize our provided contact channels.
6. Information Storage Lifespan
Account logs and order histories are preserved only for the duration necessary to manage your active licenses and conform to mandatory financial record-keeping laws. Should you officially request account termination, we will scrub your personal data from our servers within 30 days, exempting specific records that the law compels us to retain.
Get in Touch
If you have any questions or data requests regarding this Privacy Policy, please email us at contact@narcanvip.com or open a support ticket at discord.gg/narcan.
